[ ➜ Troubleshooting ]

A. If you want to confirm the device has OTG function:

 -Use of USB OTG allows those devices to switch back and forth between the roles of host and device. 

 -A mobile phone may read from removable media as the host device, but present itself as a USB Mass Storage Device when connected to a host computer. （src: Wikipedia）

B. If you want to confirm the USB C device has video out function though USB-C port.

  Verify to the type of logo printed beside the interface:

  (1) USB 3.1 Gen 1 + Display, with video display function, and theoretical bandwidth with a maximum transfer rate of up to 5Gb/s.

  (2) USB 3.1 Gen 2 + Display, with video display function, and theoretical bandwidth with a maximum transfer rate of up to 10Gb/s.

  (3) Thunderbolt 3 connection technology combines PCI Express data transmission technology and DisplayPort display technology, which can simultaneously transmit data and video signals, providing up to 40Gbp / s bandwidth. (Normally, the icon next to the Thunderbolt 3 interface is only marked with a lightning symbol)

  (4) Check the SPEC information on your device's official website. Confirm if the USB C port-specific saying it carries a video signal, or supply DP Alt mode.

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*If you have any other questions, feel free to reach out to us.

[ ➜ Troubleshooting ]

First of all, you need to confirm if the phone's USB-C port supplies video out. (to make sure you can use the HDMI Port on the hub)

Next, we recommend you to use higher than 65watt charger for phones since the Hub itself will drain power when its ports occupied.

Plus, for a stable connection, avoid connecting devices to the USB-A port that exceeds 900mA when using a hub more than 6/8 ports from uni.

*If it’s still not working properly, please contact us for free replacement. 

[ ➜ Troubleshooting ]

1. Check if the USB C port of your device working properly with a different USB C cord/adapter. 

2. Reboot the device.

3. Go to the system setting to check if you update the setup. Setting -> Connections -> More connections settings.

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*If you still have issue, please contact us for help.