Frequently Asked Questions
The Adapter doesn’t work.
Don't know what's going on, but the adapter doesn’t work.
I don't know if it is a problem with the adapter or the need to install the driver.
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Answer - [ ➜ Troubleshooting Details ]
1. Check if you plug into the right USB C port (the one with USB 3.1 Gen 1), and DisplayPort Alternate mode must be supported by your device for video.
2. Check if the display needs to change the input source manually.
3. Check if your device needs to upgrade the driver. (USB port).
4. Check if the HDMI to HDMI cable works in good conditions, try a different HDMI 2.0 cable and output display.
5. Unplug everything, connect the USB-C power cable and then the adapter and HDMI cable.
6. Try a different USB-C port on your device.
7. Reboot your laptop.
8. Resetting
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- For MacOS:
Reset the System Management Controller (SMC), click here.
- For Windows:
a. Download and install all the suggested Windows cumulative and security update.
b. Install the latest video card driver. Download it directly from the manufacturer's website.
c. Use a different HDMI cable. Check if your video cable supports 4k@60Hz resolution. Some HDMI cable only supports 4k@30Hz.
d. Try connecting your PC to you TV alone. This will help us eliminate hardware conflict issues.
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If you still have issues, please contact us for help.
The Adapter stops working.
It works earlier but stop working after xxx used.
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Answer - [ ➜ Troubleshooting ]
1. Check if the USB C port working with a different USB C cord.
2. Mac user please try to reset the System Management Controller (SMC), click here to reset.
3. Windows user check if you need to upgrade the driver.
4. If all not helping, please contact us for help.
Why am I connecting the product with my monitor/projector but nothing displays?
Answer: [ ➜ Troubleshooting ]
In general, we have to make sure that the master device supports the video output function.
We need to move to your device’s official website to check out whether it support video output function.
If your device is capable of video output, kindly please contact us for professional technical guidance.
I can’t set up my display to 4K@60Hz while using the HDMI product.
Answer - [ ➜ Troubleshooting ]
First, confirm whether your device/displays support 4K@60Hz.
(For adapters check if the HDMI to HDMI cord is HDMI 2.0s)
Some monitors only support 4K@60Hz over DisplayPort, if you’re not sure about it, please consult your manufacturer.
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If your devices all support 4K@60Hz, then you may need to adjust your output setup.
- MacOS: https://support.apple.com/en-us/HT202351
- Windows: https://support.microsoft.com/en-us/help/4340331/windows-10-set-up-dual-monitors
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Some monitors only support 4K@60Hz over DisplayPort, if you’re not sure about it, please consult the manufacturer.
Or contact us directly.
Why my Pixel 4 fail to connect projector directly with HDMI cable? Says no signal?
Situation：When I connect my Google Pixel 4A smartphone to present what is on my phone screen onto my Dell Lattitude E6420 laptop monitor, nothing happens. The light on the HDMI C side of the adapter is on. I had the HDMI cord plugged into the HDMI input on the adapter and the other side plugged into the HDMI input of the laptop. I have tried multiple times but nothing happens on either device.
Device 1 - Google Pixel 4A
Device 2 - Dell Latitude E6420
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Answer - [ ➜ Troubleshooting ]
For model Pixel 4A, unfortunately does not support USB-C to HDMI.
The Pixel USB-C port is NOT video-enabled.
That’s the reason why nothing happens on either device.
If you have any further questions, contact us directly.
Can USB-C to HDMI adapter works for Moto g play 2021?
I plug the type-c end into my phone the HDMI part into the tv nothing shows up on the tv. I've tried all HDMI ports and nothing. I search YouTube for help and there's a video with a guy having the same cord and he plugs it in like did and his phone content is being mirrored to tv. Please help I just want to watch what's on my phone on my tv. How to deal with this situation?
Device 1 - Moto g play 2021 ,
Device 2 - Roku tv 7140x model 43s421
Product - uni USB-C to HDMI Adapter - 4K60Hz
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Answer - [ ➜ Troubleshooting ]
When considering whether the adapter can be used by our device, we need to check whether the port of our main device (i.e. the phone, computer) is supported. Unfortunately, the device and the adapter cannot be adapted.
The device Moto g play 2021 is only compatible with USB Type-C 2.0.
This USB-C to HDMI adapter ONLY works for USB-C 3.1 or above which supplies video output or has DP Alt Mode.
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*To be mentions, the ONLY sets that support this are the g200, edge20 Pro, edge20, edge 2021 USA.
(for WIRED or wireless connection of phone to a monitor/TV)
The edge20 Lite, edge+, edge, g100 support phone to PC only.
If you have any further questions, contact us directly.
Why connecting Amazon Kindle fire 10 HD to a TV（via HDMI) doesn't work?
I bought usb-c to HDMI cable (4K@60Hz). Every time I plugged it into my Kindle fire 10 HD it said there was moisture damage and shut down the port. I did many experiments too long to list here. There was no moisture damage to the Kindle so either the cord had damage .
Can anyone help me？
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Answer - [ ➜ Troubleshooting ]
Hi, we are so sorry for the unpleasant shopping experience.
Whether the device and the cable/hub support normal use needs to ensure the compatibility of the interface.
The device Fire HD 10 only compatible with USB 2.0. This USB-C to HDMI cable ONLY works for USB-C w/ DP Alt Mode.
Unfortunately, the device and the cable cannot be adapted.
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If you still have issues, please contact us for help.
The product becomes overheated while being used. I’m afraid it will go faulty.
Answer - [ ➜ Troubleshooting ]
The product transfer DisplayPort signals in addition to regular USB data and will generate heat.
We have taken this issue into consideration at the beginning and we did our best to reduce the heat.
Safe to touch and safe to use for sure.
If you still worry about the abnormal temperature please contact us for help.
Still have questions?
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